Time Warner Cable: Off the Grid

Well, here’s a cautionary story for all of us citizen journalists, opining in our pajamas and working to save democracy amid the meltdown of traditional media. Our ability to define and influence world and local events hinges on the performance of our Internet service provider and its ability to provide quality and uninterrupted service.

Mine — Time Warner Cable in Northeast Ohio — sucks, basically. More on that in subsequent posts.

But here is the story. My Internet service at home is on the fritz. And I can hold my breath until my face turns blue, but nothing moves Time Warner Cable to action.

So I’m effectively off the grid — writing this post from Panera, drinking coffee and hoping that my kidneys hold up along with my laptop battery.

But I’m in the cable world’s version of hell — waiting for the promised appearance of a cable guy to get me back online. LOL.

Yesterday I was told that someone would show up between 11 a.m. and 8 p.m. No show.

So today is another day. My appointment time: from 8 a.m. until 8 p.m.

Woot.

I’m off the grid.

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